Effective Date: October 18, 2025
Last Updated: October 18, 2025
Welcome to Mama Baby Marketplace (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website [www.mamababymarketplace.com], including any purchases made through it. By visiting our website or making a purchase, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.
If you do not agree with any part of these Terms, you may not access or use our website.
1. General Information
Mama Baby Marketplace is an online platform dedicated to offering new and preloved baby products, nursery furniture, and lifestyle essentials for mothers and families. Our mission is to provide carefully curated, high-quality products that genuinely support mothers through their parenting journey.
These Terms apply to all users of the site, including visitors, customers, vendors, and contributors of content.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian. You agree that all information you provide is accurate, current, and complete.
3. Products and Availability
We strive to ensure that all product descriptions, prices, and availability details are accurate and up to date. However, occasional errors may occur. We reserve the right to correct any inaccuracies, update information, or modify prices at any time without prior notice.
Some products listed on Mama Baby Marketplace are preloved items, clearly marked as such. These items may show signs of use and are sold “as is.” We make every effort to describe the condition accurately, and by purchasing a preloved item, you acknowledge and accept this.
4. Orders and Payments
When you place an order on our website, you agree to provide accurate billing and shipping details. All payments are processed securely through trusted third-party payment providers. Mama Baby Marketplace does not store or have access to your complete payment card details.
We reserve the right to refuse or cancel any order at our discretion, including if the product is unavailable, the payment cannot be processed, or fraudulent activity is suspected. In such cases, any payment made will be promptly refunded.
5. Shipping and Delivery
We aim to process and deliver orders efficiently. Delivery times may vary depending on product availability, shipping location, and courier services. Once your order is dispatched, tracking information will be provided where applicable.
Mama Baby Marketplace is not responsible for delays caused by customs, courier issues, or circumstances beyond our control.
6. Returns, Refunds, and Exchanges
Due to the nature of our products — particularly hygiene-related and preloved items — all sales are final unless an item arrives damaged or defective.
If you receive a faulty product, please contact us within 48 hours of delivery with your order number and supporting photos. We will review your case and, if approved, offer a replacement or refund as appropriate.
7. Pre-Orders and Sourcing Requests
Through our Pre-Order Tab, you can request items that may not be available on our website. All pre-orders and custom sourcing requests require advance payment and are considered final once confirmed. Delivery timelines for pre-ordered items may vary depending on supplier availability and international shipping conditions.
8. Pricing and Currency
All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated. Prices are subject to change at any time without prior notice. Discounts, promotions, or offers may be withdrawn at our discretion.
9. Intellectual Property
All content on Mama Baby Marketplace — including text, images, graphics, videos, and design elements — is the property of Mama Baby Marketplace and is protected by copyright and intellectual property laws. You may not reproduce, modify, distribute, or use any content without prior written permission.
10. User Conduct
By using our website, you agree not to:
Engage in any fraudulent, abusive, or illegal activity;
Upload or transmit viruses, malware, or harmful code;
Use the website for unauthorized commercial purposes; or
Attempt to access restricted areas of the site without permission.
Violation of these terms may result in suspension or termination of your access to the website.
11. Limitation of Liability
Mama Baby Marketplace strives to provide accurate and reliable information, but we do not guarantee that the website will be error-free or uninterrupted.
To the fullest extent permitted by law, Mama Baby Marketplace and its affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, products, or services.
12. Indemnification
You agree to indemnify and hold harmless Mama Baby Marketplace, its owners, employees, and partners from any claims, damages, or losses arising from your use of the website or violation of these Terms.
13. Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the content, policies, or practices of any third-party sites. Accessing these links is at your own risk, and we recommend reviewing their terms and privacy policies before using them.
14. Privacy
Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information. Please review it carefully Privacy Policy.
15. Changes to Terms
We may update or modify these Terms of Service at any time without prior notice. The revised version will be posted on this page, and the “Last Updated” date will reflect the latest revision. Continued use of the website after changes have been made constitutes acceptance of the updated Terms.
Need clarity on anything? We’re just a message away.
Email: info@mamababymarketplace.com
WhatsApp/Call: +92 339 399 3003